Eurogamer: Too many customers is a good problem to have. Paul Sams: Yeah, it really is. It really is.Eurogamer: You did have some hiccups along the way - there were serious server problems after the US launch, and in Europe people couldn't buy the game because of a stock shortage for weeks. Why did that happen? Paul Sams: Well, I think with North America, because that was our first market, we expected that there were going to be some challenges - and there really were. I mean, in a matter of a week, maybe even less, we hit our year one numbers for North America, that we had planned for. I shouldn't say 'planned for' from the perspective that we didn't have additional capacity, but rather that as part of any business, you build your P&Ls [Profit and Loss - Ed], you build your plans, you make your hardware purchases and you do all the different things necessary to be ready. Our first weekend numbers were so gigantic - and our first week and our first month, for that matter - that it... I don't want to say that it took us by surprise, but in some respects it really did. We expected for large numbers of people, just not that fast. We were able to respond and provide additional hardware very quickly, because we had another full datacentre ready to light, so we were able to do that and to get the capacity upRelated Article:
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